Vic Bailey Mazda dealership customer reviews

Christy N., Coronado, San Diego, CA 03 May 2017

I got friendly, professional quick service on a Saturday without an appointment! They explained everything they did to my car, alerted me to upcoming service needs without trying to oversell. I will be back and would highly recommend Vic Bailey Mazda.

5 rate

Miranda P., Fort Lauderdale, FL 03 May 2017

***Review for Mazda Service Department***I bought my Mazda3 in Florida but recently moved back to the area. Mirazda (as I call her) was due for a 30,000 mile check-up so I took her here for a tire rotation, (synthetic) oil change and inspection. No appointment necessary for the express service dept,... which must employ former NASCAR pit crews because they did the job in less than 30 minutes.You know how you're always afraid car places are going to upsell you on things you don't need? Not today. They said my air filter was still really good and nowhere near time for a replacement. Total cost came to $82 but reduced to $67 with the 15% off synthetic oil change coupon I printed from their website. Oh and they also gave me a coupon for a free full service car wash at Bob's Car Wash, which I'm waiting on right now. Always check the Vic Bailey Mazda website for coupons before you come in for car service. I'll definitely come back when it's time for more Mazda maintenance! Show more

5 rate

Rich R., Asheville, NC 03 May 2017

Truly the easiest, most pleasant car buying experience of my life, I'm getting exactly what I want at a great price with a great price for my trade as well. Salesman Jeff Smith is friendly and fair. If all car salesmen were like him people would say someone behaved like a car salesperson and mean it... as a compliment. 5 very enthusiastic stars!!! Show more

5 rate

Misanthrope 17 Apr 2017

Had email conversations with Steven Darchiville for about 4 years. Obviously well-informed and helpful. Sent others to Steven; now was my turn to buy.

5 rate

Billy 31 Mar 2017

Our car buying experience at Vic Bailey Subaru was greatly enhanced by our Salesman David Hall. He greeted us warmly and directed us to the vehicle we had found on line. David accompanied us on a test ride. We found him very helpful while maintaining a low key approach. David did not rush us, all...owing us the time we needed to make a decision. When we decided to have the car inspected at another dealership, he handed us the keys and said, "Take your time." That inspection visit confirmed what David had already told us about the car. After deciding to purchase the car, we enjoyed our time visiting with David while waiting for the "dreaded" time with the finance guy. To our surprise, Brandon Price (who took care of the final purchase transaction) was just as friendly and low key as David had been. He covered all the process including all the extra warranties without pressuring us. In the past we really disliked this part of the car buying experience, but Brandon made it a pleasant transaction. We highly recommend the Vic Bailey car buying experience. Happy Used Car Owners Bill & Pam Show more

5 rate

Bob777 31 Jan 2017

Brandon drove a Subaru Forester from the dealership to my place for me to check out since I had sold my car the night before. This was a forty-five minute drive one way. He had a great attitude and didn't pressure me to buy. He did everything right. The new car manager and the finance manager couldn...'t have been nicer. I bought the car at a fair price. Thanks guys. Show more

5 rate

thayes 10 Jan 2017

I stopped by originally just to look first hand after doing some significant research on the new Outback and Legacy. My truck was past 250,000 miles, but still reliable and running great. However, it sometimes appeared less than professional to show up at business functions in a dusty old truck with... very loud exhaust. Having owned a 2009 Subaru Legacy 3.0R GT and a 2013 Subaru Impreza 5-door previously (extenuating circumstances forced me to part with them), I always told people that I would only buy Chevy trucks and Subaru's. If Subaru made a REAL truck - not that Baja thing or the old Brat. But I digress... Michael Cecil approached me in the lot and helped me with some of my questions. Every vehicle purchase I have made prior to this I would have questions about the mechanical specifications that the salesperson would often not know or have to go ask someone. Michael was excellent. He was able to answer questions concerning the CVT transmissions, the tow ratings, and he let me come to my own decision in my own time by letting the product sell itself. We test drove the Outback with both engine options, he explained all of the safety features and demonstrated them. I ended up buying a 2017 Subaru Outback 2.5i Limited and giving myself an early Christmas present. I haven't had the vehicle for long enough yet so I can not give a thorough rating or review of the car, but I can of the dealership. I give full credit to Michael Cecil. He is very knowledgeable, approachable, and all around great guy and an equally great salesman. I'm already recommending my co-workers visit him at Vic Bailey! Show more

5 rate

Sotoenco 10 Jan 2017

Got a recall notice in the mail yesterday. After the delay in getting the airbag replaced under recall, I called this morning to get on the list to have this done. When I called in I got Ashley. She looked my car up and wasn't seeing any outstanding recalls for my car. She asked what it was for a...nd when I told her she informed me that it was done several weeks ago when I was last in. Our 2 main vehicles are Subaru and based on service like this and previous times, I don't see a reason to go anywhere but back here. They make me feel like I'm driving a highend car based on the way they take care of us! Show more

5 rate

Fred317 31 Dec 2016

No pressure, worked with them for 3 months and Stephen was the best I've ever work with. Finance person very good no pressure. I will be back again. Thanks Fred

5 rate

Aleksey 16 Aug 2016

We purchased a new Mazda 2016 GT and are very impressed with the shopping experience that we received from Vic Bailey. Looked up the car we wanted on truecar.com within an hour got a quote in the email with "out the door price" including tax/tag fees. Even though the car we wanted was not at the de...alership it was promptly delivered within few days. Went by the bank grabbed a cashiers check and was in and out of the dealership in roughly 30 minutes with all the paperwork done. Show more

5 rate

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